Question 1

Do I have to sign a contract?

Accepted Answer

Quick Sumary: No. Our services are contract-free. You can cancel or suspend at any time, and we earn your business through consistent, high-quality service.

Further More: Flexibility allows clients to adjust schedules without penalties while trusting our team to provide dependable, premium cleaning.

Question 2

Do I need to be home during my house cleaning?

Accepted Answer

Quick Summary: No. You may choose to be home or provide access while away. Our professional cleaning technicians are trained to work efficiently in either scenario.

Further More: Many clients provide a key, garage code, or instructions for convenience, while others enjoy being present. We respect your home and privacy, and can work around alarms, pets, or special requests.

Question 3

How should I prepare for my house cleaning?

Accepted Answer

Quick Summary: Lightly declutter surfaces so our team can clean, dust, and disinfect as thoroughly as possible.

Further More: Excess clutter may limit cleaning to exposed areas only. Our focus is on detailed sanitizing and polishing, not organizing personal items.

Question 4

What kind of cleaning products do you use?

Accepted Answer

Quick Summary: We use a combination of eco-friendly “green” products and
professional-grade cleaners for safe, effective, and thorough home cleaning.

Further More: Products are selected for safety and compatibility with household surfaces. We accommodate sensitivities, allergies, or special product requests to ensure the comfort and health of your family, pets, and our technicians.

Question 5

How many cleaners will you send?

Accepted Answer

Quick Summary: Initial or deep cleans typically include two cleaners; recurring services usually involve a single technician unless your home is large or requested otherwise.

Further More: Solo cleaners allow us to offer competitive rates, pay higher wages, and maintain accountability. Homes over 3,000 sq. ft. or requiring 5+ hours automatically receive two cleaners.

Question 6

What is your cancellation policy?

Accepted Answer

Quick Summary: At least 24 hours’ notice is required to cancel. Late cancellations incur a 50% fee.

Further More: This protects our cleaning technicians from lost wages and maintains efficiency in our service routes.

Question 7

Can I skip a cleaning?

Accepted Answer

Quick Summary: Yes, but additional fees may apply if extra time is required due to buildup or dust.

Further More: This ensures our technicians are compensated fairly when more work is needed than originally scheduled.

Question 8

What if I’m unhappy with my cleaning?

Accepted Answer

Quick Summary: Notify us within 24 hours, and we will return to reclean any areas that are not up to par.

Further More: We don't typically offer refunds, but we stand by our work and will reclean at no cost to you.

Question 9

What happens if something is damaged?

Accepted Answer

Quick Summary: Report within 30 days. Each case is handled individually, with coverage up to $100 per item.

Further More: We value transparency and notify clients immediately if damage occurs. Items over $25 require verification for coverage.

Question 10

Do you bring your own vacuum?

Accepted Answer

Quick Summary: We bring equipment for hard floors and stairs and use your vacuum for carpets.

Further More: For large, carpeted areas, a plug-in upright vacuum is recommended. Please ensure your vacuum is maintained for optimal cleaning performance.

Question 11

What is your trash policy?

Accepted Answer

Quick Summary: Please provide liners for kitchen and bathroom cans. We bag trash and place it in an accessible, animal-safe area.

Further More: We do not transport trash in our vehicles.

Question 12

Do you remove hard water or mineral stains?

Accepted Answer

Quick Summary: Hard water and rust stains are not included in standard cleaning.
Special products or hourly service is required.

Further More: Proper removal requires specialty chemicals and extended dwell time. We focus standard cleaning on sanitation and surface care.

Frequently Asked Questions