FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How much does your cleaning service cost?


We create a custom quote for each job based on the square footage, the number of bathrooms, the level of cleaning that needs to be done, and the estimated man hours.




Do I need to be present during the cleaning?


It’s totally up to you! Trusting someone with the key to your home or a garage code is a big deal, and we take trust seriously. While it is easier to clean with no one present, we don’t mind at all if you're home and are happy to work around you.




What kind of cleaning products do you use?


We take the health and safety of our clients, their families, and our maids very seriously. We don’t use any harsh chemicals. We use professional grade cleaning products which include a mixture of both green and traditional cleaners.




When can the cleaning be performed?


Let us know your preferred day and time, and we will do our best to accommodate you!





Billing & Policies

Payments Accepted

  • Cash

  • Checks

  • Credit Cards

  • Bank ACH  

Cancellation Policy

For customers on a monthly billing schedule, we request 30 days notice when you need to cancel service. 

Satisfaction Guarantee

We're committed to providing the highest quality of service, and we are confident that you will be satisfied with our cleaning services. If there is ever an issue, please let us know and we will do whatever we can to resolve the issue!  

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Gem Maid Service is a company that is committed to excellence in everything we do. At Gem, we pay attention to the details to ensure a thorough cleaning EVERY time.  There's "clean", and then there's "Gem Clean". Don't settle for less, hire the best. Call or message us today for your FREE quote!

Office Location

6038 Audrey Ave

Yorkville, IL, 60560

Contact Us
Operating Hours

Mon - Sat: 8am - 6pm
​​​Sunday: CLOSED

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© 2020 by Gem Maid Service

331-244-1799