Quick Sumary: No. Our services are contract-free. You can cancel or suspend at any time, and we earn your business through consistent, high-quality service.

Further More: Flexibility allows clients to adjust schedules without penalties while trusting our team to provide dependable, premium cleaning.

Quick Summary: No. You may choose to be home or provide access while away. Our professional cleaning technicians are trained to work efficiently in either scenario.

Further More: Many clients provide a key, garage code, or instructions for convenience, while others enjoy being present. We respect your home and privacy, and can work around alarms, pets, or special requests.

Quick Summary: Lightly declutter surfaces so our team can clean, dust, and disinfect as thoroughly as possible.

Further More: Excess clutter may limit cleaning to exposed areas only. Our focus is on detailed sanitizing and polishing, not organizing personal items.

Quick Summary: We use a combination of eco-friendly “green” products and

professional-grade cleaners for safe, effective, and thorough home cleaning.

Further More: Products are selected for safety and compatibility with household surfaces. We accommodate sensitivities, allergies, or special product requests to ensure the comfort and health of your family, pets, and our technicians.

Quick Summary: Initial or deep cleans typically include two cleaners; recurring services usually involve a single technician unless your home is large or requested otherwise.

Further More: Solo cleaners allow us to offer competitive rates, pay higher wages, and maintain accountability. Homes over 3,000 sq. ft. or requiring 5+ hours automatically receive two cleaners.

Quick Summary: At least 24 hours’ notice is required to cancel. Late cancellations incur a 50% fee.

Further More: This protects our cleaning technicians from lost wages and maintains efficiency in our service routes.

Quick Summary: Yes, but additional fees may apply if extra time is required due to buildup or dust.

Further More: This ensures our technicians are compensated fairly when more work is needed than originally scheduled.

Quick Summary: Notify us within 24 hours, and we will return to reclean any areas that are not up to par.

Further More: We don't typically offer refunds, but we stand by our work and will reclean at no cost to you.

Quick Summary: Report within 30 days. Each case is handled individually, with coverage up to $100 per item.

Further More: We value transparency and notify clients immediately if damage occurs. Items over $25 require verification for coverage.

Quick Summary: We bring equipment for hard floors and stairs and use your vacuum for carpets.

Further More: For large, carpeted areas, a plug-in upright vacuum is recommended. Please ensure your vacuum is maintained for optimal cleaning performance.

Quick Summary: Please provide liners for kitchen and bathroom cans. We bag trash and place it in an accessible, animal-safe area.

Further More: We do not transport trash in our vehicles.

Quick Summary: Hard water and rust stains are not included in standard cleaning.

Special products or hourly service is required.

Further More: Proper removal requires specialty chemicals and extended dwell time. We focus standard cleaning on sanitation and surface care.